Office hours are temporarily reduced to 9am – 3pm Monday to Friday. Daily despatches will resume from 1st June with a temporarily earlier 2pm cut-off.
We use DPD next business day by noon as standard, which will need to be signed for upon delivery. We have chosen this service because it is fast, reliable (although not perfect 100% of the time) and value for money when compared to similar services offered by other carriers. This service is totally traceable from the point of despatch to being delivered at the shipping address. DPD will notify recipients of a one hour delivery time slot on the day. Your invoice will give the web URL and tracking number for your parcel, should you require POD. The charge of £10.00 covers packages weighing up to 30kg.
We will respectfully decline any requests to 'pop something in the post' as it is not efficient for us to travel to the Post Office on each occasion and queue to pay for postage on an item which is untraceable once it leaves our care. An online stamp will not provide proof of postage. Proof of postage from a Post Office is only valid for a low goods value, and is not a service guarantee. Any failure to deliver attracts a very long 'wait and see' period before the lengthy claim process can begin, ultimately frustrating the 'recipient'. As an example, Royal Mail Guaranteed 1pm service for a parcel up to 1kg weight currently costs £8.60 - by the time we've accounted for staff and travel charges, the final cost to the customer would be more expensive.
UK Highlands & Islands
All orders will be despatched on the most timely DPD service available under our contract, which may be up to 2 to 3 business days. All other details are as above, except Channel Islands incur a charge of £20.00 for up to 30kg.
EU destinations attract a charge of £20.00 for a DPD Classic 3 - 5 day service, up to 30kg.
All EU orders placed on account with a valid tax number will be processed accordingly, with the VAT element removed manually by us before processing. EU zone orders paid by credit or debit card at the point of order without a valid tax number will be subject to VAT at the current rate.
We are delighted to supply goods globally. However, shipping calculations and geographical requirements can be complex, so we would like to deal with each case individually. If you would like to place an order, please contact us with your requirements.
Orders received before 15:00 local time will be despatched that day where possible. DPD services are guidelines and not guarantees. If a delivery falls short of the expected time frame, we are not able to offer a refund of the shipping charge because we are still charged, even if the failure is clearly the responsibility of the carrier. This is regrettable.
If for any reason your consignment appears in less than perfect condition, it must be signed as such, or refused on this basis clearly. We should be notified immediately. Pictures showing damage at the point of delivery are always extremely helpful. This will allow us to launch an investigation with as much information as possible.
5 Wilton RoadRamsgateCT12 5HDUnited Kingdom
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